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This policy explains cancellations, disputes, and refunds for rides, quick tasks, and related wallet/payment flows.
Refund eligibility may apply for duplicate charges, failed service fulfillment, technical payment issues, or approved dispute outcomes. Refund decisions are subject to platform logs, timestamps, and case review.
Cancellation outcomes depend on the workflow stage (for example, before assignment vs after assignment). Platform rules may include cancellation windows and fee treatment for each service type.
Approved refunds are processed to the original payment channel or wallet flow according to payment provider timelines and compliance requirements.
For refund review, contact support with booking details, date/time, and issue description at support@directcrawler.pk or +1-609-540-1655.